Shipping & Service Policy – Hamza Mega Store

1. Shipping Policy

Delivery Time

• Local (Pakistan) orders are usually delivered within 3 to 7 business days.

• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Charges

• We offer Free Shipping on orders above Rs. 2,500.

• For orders below Rs. 2,500, a standard delivery fee of Rs. 200 will be charged.

Order Processing

• Orders are processed within 24 hours after confirmation.

• You will receive a confirmation call or message before dispatch.

Tracking

• Once your order is shipped, we’ll send you a tracking number via SMS or email.

• You can track your order using our courier partner’s website.

2. Return & Exchange Policy

Return Eligibility

• Returns are accepted within 7 days of delivery.

• Product must be unused, undamaged, and in original packaging.

• Perfumes, cosmetics, and intimate products are not eligible for return due to hygiene reasons.

Exchange Process

• If you receive a wrong or damaged product, please contact our customer service within 48 hours of delivery.

• We will arrange a pickup or exchange at no extra cost.

3. Customer Support

• Timings: Monday to Saturday (10:00 AM – 7:00 PM)

• Phone: +92-307-4347460

• Live Chat: Available on our website

4. Important Notes

• Delivery delays may occur during sales, public holidays, or natural circumstances.

• Hamza Mega Store reserves the right to cancel orders due to stock issues or inaccurate shipping information.